customer view

AIRZIP Holidays (P) Ltd previously known as (ZIP TRAVELS & ADVENTURES PVT. LTD) was formed in December-2000 with a mission to provide a quality service as a specialist in the delivery of unique travel experience. Our most outstanding quality is to do things differently. We are aggressive, intense and passionate of our business of travel promotion. We have well trained staff to provide personalized services to every Guest. Being an owner based organization, good personalized services, prompt replies and competitive rates are our benchmarks.

CONSISTENT BUSINESS PROCESS

The concentration area of our organization is "owning the customer relationship"
 

Our mission is to provide you with the best service and expertise possible for all of your travel needs. Our goal is to exceed your expectations at every phase of your travel adventure. If you are looking for an experienced travel agency, look no further!

We value strong personal relationships with our clients. We have created a good relationship with Corporate Sectors and Multinational companies within a short period. We also look after the travel arrangement of Central and State Govt. Departments.

How we do things differently

Our organization developed the concept of a 'single view of the customer'. What does this mean ? It means that regardless of the time or method of communication, our staff, should be able to instantly recognize and serve any customer who may need assistance. It means they can quickly comprehend the lifetime value of the customer and they can see the complete history of this customer's interactions and the status of any pending actions.

• Customer  Segmentation system.
• Purchase History.
• Loyalty Programmed Database.
• Customer Service File.